
The next troubleshooting step would be the same as on a real PC: try booting Windows to Safe mode.

If resetting Windows did not help or the Actions menu is unresponsive, follow the steps from KB 6338.ģ. Note: To avoid such issues in the future, we recommend disabling Windows built-in fast startup feature.Ģ. If you use a virtual machine in Full Screen view mode move the mouse to the top of the screen and wait for 1-2 seconds to open the Mac menu bar. To release the mouse input and access the top menu bar easier, press Control + Option shortcut. Force restart Windows in Parallels Desktop: click Actions on Mac menu bar > Reset. Such issues might also happen on a real PC, it's a Windows-related issue caused by the hanging of vital system processes or malfunctioning drivers.

This KB will help you to address the issue with Windows being stuck at a black screen.
